I received a letter indicating that my Driver’s License or Social Security Number did not match the records on file and that my ballot will not be counted unless I verify my identity.
When a voter applies for an Absentee or Mail-In ballot, Voter Services must verify their identity before their ballot can be counted. If you provide either your driver's license or PennDOT ID number or the last four digits of your social security, this verification is done automatically when Voter Services enters the information from your ballot application. Once entered, your record goes through a verifying agency - PennDOT or the Social Security Administration, depending on the information you provided on your application.
Sometimes, the automated system is unable to find a perfect match between our records and that agency's records. Then, a letter is generated and sent to the voter asking them to contact our office and verify their ID.
Most commonly, this occurs with hyphenated last names or because your middle name is spelled out with one agency and listed as an initial in the other. We are not able to access the other agencies records to see what is listed or make changes to information on file with other agencies.
To complete your identity verification, you can sign the bottom of the letter to indicate that the information listed in the letter is correct & mail it back to our office at Voter Services, PO Box 311, Norristown PA 19404-0311. Click here to access the ID Verification Form.
While Voter Services can issue you a ballot, we cannot count your vote if you do not return your ID verification by the 6th day after Election Day.
Below is a sample letter: